Anycubic, a global leader in consumer 3D printing, operates in over 200 countries and regions. Adhering to the mission of "making intelligent manufacturing accessible," Anycubic is dedicated to enabling every consumer to easily access and use 3D printing technology, bringing intelligent manufacturing into homes.
Today, let’s take a look at how x-elephant enhances customer experience and service efficiency for Anycubic across various pre-sales and after-sales stages through intelligent solutions.

Efficient Fault Diagnosis, Enhancing Customer Experience

Fault diagnosis is often a major challenge in after-sales service. x-elephant significantly improves troubleshooting efficiency through AI technology, alleviates customer service pressure, and significantly enhances user experience.

1. Intelligent Email Diagnosis

◦ Semantic Recognition: Accurately identifies the problem types in user emails, such as hardware failures or software errors, and quickly provides corresponding solutions.

◦ Personalized Content: Instead of merely providing scripted responses, it automatically generates more precise solutions based on the information provided by users (such as model, failure phenomena).

◦ Multilingual Support: Covers multiple languages including English, German, French, Chinese, and ensures seamless communication for global users.

◦ Multi-Round Email Replies: Goes beyond the initial email. For complex failure issues, x-elephant supports multi-round replies, continuously interacting with users to gradually resolve the problem.

2. AI Chatbot Intelligent Interaction

◦ Multi-Round Probing: AI actively guides users to provide more details, ensuring accurate problem identification. Scroll down to view the full record.

◦ Intelligent Transfer: When AI judges that the user's inquiry requires knowledge beyond its capacity or the company desires human intervention, it seamlessly transfers the user to a human customer service representative, ensuring the user’s issues are resolved smoothly.

Providing Comprehensive Guidance, Assisting Quick Start

In addition to fault diagnosis, many users experience operational issues when using products. x-elephant provides users with both text and video support to help them get started quickly and reduce learning costs.
◦ Text Summary: AI automatically generates detailed operational steps based on user needs to help users quickly master device usage.

◦ Video Tutorials: For complex operational steps, AI recommends related videos, allowing users to better understand operational processes through intuitive demonstrations.

Precise Pre-Sales Support, Enhancing Customer Conversion

In addition to after-sales service, x-elephant also provides intelligent decision support in the pre-sales phase, helping Anycubic improve sales efficiency and customer satisfaction.

◦ Promotional Activity Inquiries: When users are interested in promotional activities, especially during shopping peaks (such as Black Friday, etc.), x-elephant can quickly provide detailed activity information, helping users make quick purchase decisions.

◦ Product Comparison and Recommendations: Thanks to x-elephant's self-developed algorithms, even when facing complex product SKUs, Xiaoxiang can accurately identify user needs and provide personalized product comparisons, helping users choose the most suitable products. Scroll down to view the full record 

◦ Logistics Timeliness Inquiry: Users can inquire about logistics information, and AI intelligently provides accurate delivery times, ensuring a seamless shopping experience!

Problem Resolution Rate Surpassing 80%, Bright Future Ahead

Currently, x-elephant has integrated with multiple platforms including Shopify, Wiki, App, and Zendesk for responses. With the intelligent customer service of x-elephant, Anycubic's after-sales service efficiency has significantly improved, with the proportion of problems that AI can resolve independently having surpassed 80%. As AI technology continues to optimize, in the future, Anycubic will apply intelligent services in more scenarios, further enhancing user experience and laying a solid foundation for the brand’s continued growth.